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Privacy Policy

A legal disclaimer

Last updated: 8 May 2026

This Privacy Policy explains how Honest Planning (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you use our website or purchase our planning advice services.

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

 

1. Information We Collect

We may collect and process the following information:

Information You Provide Directly

  • Name;

  • Email address;

  • Telephone number;

  • Property address;

  • Planning-related documents, photographs, drawings, and supporting information;

  • Payment and transaction details; and

  • Any information you provide through contact forms, emails, or consultations.

 

Technical Information

When you use our website, we may automatically collect:

  • IP address;

  • Browser type and version;

  • Device information;

  • Pages visited;

  • Date and time of access; and

  • Website usage data through cookies or analytics tools.

 

2. How We Use Your Information

We use your information to:

  • Provide our planning advice services;

  • Process payments and manage transactions;

  • Communicate with you about your enquiry or order;

  • Review planning proposals and prepare written advice;

  • Improve our website and services;

  • Maintain security and prevent fraud; and

  • Comply with legal and regulatory obligations.

 

3. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Performance of a contract;

  • Compliance with legal obligations;

  • Legitimate business interests; and

  • Your consent where required.

 

4. Payment Processing

Payments made through our website may be processed by third-party payment providers.

We do not store full payment card details on our systems unless specifically stated.

Please review the privacy policies of any payment providers used on our website.

 

5. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Professional advisers or consultants where necessary;

  • Payment processors;

  • IT and website service providers;

  • Legal or regulatory authorities where required by law; or

  • Other third parties with your consent.

All third parties are expected to keep your information secure and process it lawfully.

 

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services;

  • Comply with legal, tax, or regulatory obligations;

  • Resolve disputes; or

  • Maintain business records.

When information is no longer required, we will securely delete or anonymise it where appropriate.

 

7. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal data;

  • Request correction of inaccurate data;

  • Request deletion of your data;

  • Restrict or object to certain processing;

  • Request transfer of your data; and

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

 

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

You can manage or disable cookies through your browser settings.

Where legally required, we will request your consent before placing non-essential cookies.

 

9. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure and we cannot guarantee absolute security.

 

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party sites.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with the revised “Last updated” date.

 

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Honest Planning

contact@honestplanning.co.uk

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