A legal disclaimer

Last updated: 8 May 2026

These Terms and Conditions govern the supply of planning advice services by Honest Planning (“we”, “us”, or “our”) to clients (“you” or “your”). By purchasing our written planning advice service through our website, you agree to these Terms and Conditions.

1. About the Service

We provide written planning and development advice based on the information and documents you submit to us.

The service is intended to provide general planning guidance relating to proposed developments, planning applications, permitted development rights, and related planning matters within England unless otherwise stated.

Our written advice is based on:

• The information you provide;

• Publicly available planning policy and guidance at the time of review; and

• Our professional experience and opinion.

2. Service Fee

The fee for our written planning advice service is £299.

Payment must be made in full before any work commences.

3. What Is Included

The £299 service includes:

• Review of the information you submit;

• A written planning advice response prepared by us;

• General guidance on the planning position relating to your proposal; and

• Recommendations on possible next steps where appropriate.

Unless expressly agreed in writing, the service does not include:

• Preparation or submission of planning applications;

• Architectural drawings or design work;

• Site visits;

• Meetings or telephone consultations beyond initial clarification;

• Appeals, enforcement matters, or legal representation; or

• Ongoing planning consultancy services.

4. Information Provided by You

You are responsible for ensuring that all information, plans, photographs, measurements, and supporting documents provided to us are accurate and complete.

We are entitled to rely on the information you provide and accept no responsibility for inaccuracies, omissions, or errors arising from incomplete or incorrect information.

5. Timescales

We aim to provide written advice between 2-4 working days from receipt of:

• Full payment; and

• All necessary information and supporting documents.

Any timescales provided are estimates only and may vary depending on workload, complexity, or delays in receiving information from you.

6. No Guarantee of Planning Permission

Our advice represents a professional opinion only.

We cannot and do not guarantee:

• That planning permission will be granted;

• That a proposal qualifies as permitted development;

• That a local authority will agree with our opinion; or

• Any particular planning outcome.

Planning decisions are made solely by the relevant local planning authority or other competent authority.

7. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability to you arising out of or in connection with the service shall not exceed the amount paid by you for the service;

• We shall not be liable for indirect, consequential, or financial losses, including loss of profits, opportunity, or development value;

• We are not responsible for decisions made by planning authorities or third parties.

Nothing in these Terms limits liability for death, personal injury, fraud, or any liability which cannot lawfully be excluded.

8. Consumer Rights and Cancellation

If you are purchasing as a consumer, you may have rights under the Consumer Contracts Regulations 2013.

By purchasing the service and requesting that work begins immediately, you expressly agree that:

• We may begin work before the end of the 14-day cancellation period; and

• Once the written advice service has been fully delivered, you lose your right to cancel.

If you cancel after work has started but before completion, we reserve the right to retain an amount proportionate to the work already carried out.

9. Refund Policy

Due to the nature of professional consultancy services, refunds are generally not available.

Refund requests will only be considered where:

• We are unable to provide the service; or

• There has been a clear error or failure in delivery.

Any refund decision shall be at our sole discretion.

10. Intellectual Property

All written advice, reports, documents, and materials produced by us remain our intellectual property unless otherwise agreed in writing.

You may use the advice for your own personal or business purposes relating to the specific property or proposal reviewed.

You must not reproduce, publish, distribute, or commercially exploit our materials without our prior written consent.

11. Confidentiality

We will treat information provided by you as confidential and will not disclose it to third parties except:

• Where required by law;

• Where necessary to provide the service; or

• With your consent.

12. Data Protection

We process personal data in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Please refer to our Privacy Policy for further details.

13. Third-Party Links and Information

Any references to planning policy, legislation, government guidance, or third-party websites are provided for general information only.

We are not responsible for the content, accuracy, or availability of third-party materials.

14. Complaints

If you are dissatisfied with our service, please contact us at:

Email: contact@honestplanning.co.uk

We will aim to respond to complaints within a reasonable timeframe.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.